|
$993 Million Bank to Leverage Integrated Solutions
BANKNEWPORT SELECTS COCC
FOR COMPREHENSIVE TECHNOLOGY PARTNERSHIP
AVON,
Conn.,
November
10, 2005
– Rhode
Island-based BankNewport with $993 million in assets has selected COCC’s
INSIGHT core processing system and integrated strategic products to
meet its technology needs. The Bank views its comprehensive technology
partnership with COCC as a catalyst for increasing efficiency and extending its
service footprint in southeastern New England.
“COCC’s thorough
integration of its comprehensive product set, combined with their
complete customer focus, convinced us that we had found the right
partner to continue our strong record of growth in southeastern New
England,” said BankNewport’s President and CEO, Thomas W. Kelly. “We
knew from the beginning that COCC shares our passion for customer
service excellence. Our staff is eager for the change.”
In addition to the
INSIGHT core processing platform, BankNewport selected
COCC’s service bureau implementation of Oracle® Financials,
Branch Capture, Interaction Management Center (Advanced Call Center),
Total Vision (CRM/business intelligence), e-Commerce Banker™ (Internet
Banking). Digital Document Imaging, Secure Website Hosting, Internet
Security, Anti-Money Laundering, and Disaster Recovery services.
Located in historic
Newport, Rhode Island, BankNewport is the nation’s oldest mutual savings
bank, first opened its doors for business in 1819. In the past ten
years, BankNewport has increased its assets by more than 260% through
listening, understanding, and responding to customers’ individual needs.
To make its
technology decision, the Bank appointed 22 officers and staff members to
a technology selection committee and very quickly pursued a
comprehensive solution that would present a single picture of a
customers’ portfolio.
“We were using a lot
of silo solutions that didn’t communicate to each other,” said committee
chair Colleen Medeiros, vice president – information technology. “With a
change in our processing systems, we see an opportunity to continue
BankNewport’s tradition of service, quality and innovation. We are
excited by the prospect of greater growth through increased customer
satisfaction.”
The bank estimates
that its conversion to COCC will increase efficiency through workflow
improvements throughout the organization, including basic processes such
as monthly reporting. BankNewport’s Executive Vice President and CFO,
Andrew C. Hewitt, expects to save two-three days using COCC’s Oracle®
Financials. “That’s only the beginning,” he said.
“The more intuitive
approach employed by COCC’s implementation of Oracle®
Financials adds new dimensions to the information we circulate within
the senior management team,” said Hewitt. “We can customize reports and
report access, use common spreadsheet software to directly access the
general ledger system, and drill down to any level of information we
want. It’s apparent that COCC’s offering is more advanced, efficient and
easier to use.”
Beyond the process
improvements, BankNewport is looking forward to giving its customers an
up-to-the-second balance at every touch point from teller to ATM to home
banking. In the Bank’s back room, COCC’s fully integrated system will
present a comprehensive view of the customer’s full relationship to
authorized staff. That view is the result of COCC’s integrated
technology and a new Interaction Management Center to be installed
during the conversion. This browser-based, relationship management
application assembles information from every area of the Bank, enabling
employees to perform their daily tasks more efficiently, provide higher
levels of service, and grow key customer relationships.
Another key area for
BankNewport is check image processing. Executive Vice President and
Chief Operating Officer, Sandra J. Pattie, said the Bank appreciated
COCC’s extensive experience in the emerging image environment and is
looking forward to the opportunities made possible by branch and remote
image capture.
“With greater
convenience and quicker customer access to their funds, branch capture
will help us expand our market presence,” said Pattie. “COCC’s
success as a branch capture and image exchange leader demonstrates the
company’s advanced technology features. We will absolutely increase
operational efficiencies and customer satisfaction, particularly as we
add check images to our Internet Banking suite.”
Pattie added that
COCC’s advanced technology is only one aspect of the partnership. “Each
of the 22 people involved in our decision is passionate about their area
of the Bank; we saw the same thing in the COCC people,” said Pattie.
“They’re not just providing a service. They’re partnering with us to
deliver excellence in financial services. This is a great combination of
cultures.”
COCC’s President and
CEO, Richard A. Leone, said that both organizations will enjoy long-term
benefits as a result of today’s announcement. “We have forged more than
a business arrangement between our organizations,” said Leone. “We have
a relationship that will increase satisfaction and success for both our
customers and our staffs.”
“COCC has worked
very hard to integrate the best technologies available into a
comprehensive, value-rich service offering,” Leone continued.
“BankNewport saw both the depth of our service and the outstanding value
of our passion for service excellence. For several years now, COCC has
been the industry leader in client satisfaction, and our clients have
profited greatly from our service initiatives. We know that our
partnership with BankNewport will reward both organizations with further
growth through superior service.”
|