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Solution’s comprehensive capabilities help to reduce costs and improve
efficiencies for financial institutions
COCC SELECTS EFUNDS’ DATANAVIGATOR FOR
ENHANCED BACK-OFFICE DATA MANAGEMENT
SCOTTSDALE, Ariz., July 25, 2005 – eFunds Corporation (NYSE: EFD), a
leading provider of risk management, electronic payments and global
outsourcing solutions, today announced that COCC, a leading provider of
next generation technology services for financial institutions, has
selected eFunds’ DataNavigator® Windows® for
back-office data management at more than 500 locations.
Through single-point access to back-office operational information –
transaction research, device management, and settlement – DataNavigator
will provide COCC’s community bank and credit union clients with
complete self-querying capabilities. This self-service functionality, in
turn, will help reduce the number of client service calls and increase
responsiveness to incoming inquiries on transaction activity.
“Financial institutions continually seek new solutions that will save
them time and money,” said Cecile Richard, Technical Products Manager,
COCC. “eFunds’ DataNavigator solution enables us to provide our clients
with a comprehensive, easy to use, Web-based solution that improves
client relationships through enhanced self-service capabilities. Our
clients rely on us to provide advanced technology that increases
efficiency, and eFunds is helping us build upon that reputation through
this combination of major back-office services in a comprehensive
package.”
With eFunds’ DataNavigator, COCC will provide real-time transaction
activity access, allowing financial institutions to have uninterrupted,
24 x 7 access to transaction data for better reporting and improved
operational monitoring.
“This is the most recent innovation in a 10 year partnership between
eFunds and COCC, and demonstrates the companies’ focus on streamlining
back office operations while lowering operational costs for financial
institutions,” said Rahul Gupta, senior vice president, Payment Account
Solutions at eFunds. “The adoption of DataNavigator reinforces this goal
through improved payment processing operations and back-office
management. COCC clients and their customers can expect significant
service level improvements that will further enhance the value of every
client interaction.”
Using Data Navigator, COCC expects to continue to grow its number of
service clients without adding to staff. The customer satisfaction of
COCC’s clients is expected to dramatically increase due to the greatly
accelerated turnaround on customer inquiries and service requests.
COCC is one of the fastest-growing data processing companies in the
United States, as a result of its leading edge open systems that provide
comprehensive data processing solutions.
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