Technology and
Support for Growth
ENERGY CREDIT UNION SELECTS COCC
FOR TECHNOLOGY PARTNERSHIP
AVON, Conn. November 29, 2007 — COCC, a
leading provider of next generation technology services for
financial institutions, today announced that Energy Credit Union
of Waltham, Massachusetts has selected the company for a long
term technology partnership. The $82M credit union with
4,896
members based its partnership decision on COCC’s next generation
technology and high quality support which will set the
groundwork for continued growth.
“The COCC
system will enable us to serve our members with better
technology and better products,” said Paul N. Noce, Energy
Credit Union’s President and CEO. “COCC will also provide more
technology for our staff to serve the member, backed by the best
support anywhere. We were very impressed by the comments from
other users about COCC’s customer support.”
Energy
Credit Union has increased its membership by 74% and assets by
72% since 1997. A new branch in West Roxbury and new products,
such as a financial “Survival Kit” for college students, have
positioned the credit union for continued growth in the Greater
Boston area. The COCC technology will enable the credit union to
add business checking and lending services to the institution’s
product line as well as electronic documents to replace stocks
of paper receipts and signature cards with forms that are
printed only when needed.
“With 10 and
a half people serving 5,000 members in two locations, we have to
rely on technology,” said Marie E. Prevett, Vice President and
Chief Operating Officer at Energy Credit Union. “All of our
staff multi-tasks. A teller can also be the member services
representative, the file clerk or the ATM clerk, depending on
what we need to do. The COCC system will give us the tools we
need to efficiently accomplish all of these diverse tasks while
we grow.”
Ms. Prevett
also remarked on COCC’s electronic report card program, which
“keeps everyone on a level playing field.” Ms. Prevett added,
“The electronic report cards enable every customer to comment on
the performance of the organization. Because COCC’s customers
represent a broad range of asset sizes in many different
locations, we feel confident that all points of view are
represented, including our own!”
Mr. Noce and
Ms. Prevett remarked on COCC’s cooperative structure that
ensures that customer service is the bottom line. “We were
impressed by everything we saw during our visit to COCC’s
facilities,” said Mr. Noce. “The operations center was top
quality, and we really felt like COCC wanted us. We were already
beginning to build the trust and relationships for a long term
partnership.”
COCC
representatives observed the same synergy. “Our 40 years
experience in financial data processing has shown that long term
relationships generate the greatest success for everyone
involved – client, COCC and most importantly, the credit union
member,” said Marco Bernasconi, Vice President – Customer
Service at COCC. “We are eager to deliver the many capabilities
of our next generation technology to Energy Credit Union.”
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