Technology and Support for Growth

ENERGY CREDIT UNION SELECTS COCC FOR TECHNOLOGY PARTNERSHIP

AVON, Conn. November 29, 2007 — COCC, a leading provider of next generation technology services for financial institutions, today announced that Energy Credit Union of Waltham, Massachusetts has selected the company for a long term technology partnership. The $82M credit union with 4,896 members based its partnership decision on COCC’s next generation technology and high quality support which will set the groundwork for continued growth.

“The COCC system will enable us to serve our members with better technology and better products,” said Paul N. Noce, Energy Credit Union’s President and CEO. “COCC will also provide more technology for our staff to serve the member, backed by the best support anywhere. We were very impressed by the comments from other users about COCC’s customer support.”

Energy Credit Union has increased its membership by 74% and assets by 72% since 1997. A new branch in West Roxbury and new products, such as a financial “Survival Kit” for college students, have positioned the credit union for continued growth in the Greater Boston area. The COCC technology will enable the credit union to add business checking and lending services to the institution’s product line as well as electronic documents to replace stocks of paper receipts and signature cards with forms that are printed only when needed.

“With 10 and a half people serving 5,000 members in two locations, we have to rely on technology,” said Marie E. Prevett, Vice President and Chief Operating Officer at Energy Credit Union. “All of our staff multi-tasks. A teller can also be the member services representative, the file clerk or the ATM clerk, depending on what we need to do. The COCC system will give us the tools we need to efficiently accomplish all of these  diverse tasks while we grow.”

Ms. Prevett also remarked on COCC’s electronic report card program, which “keeps everyone on a level playing field.” Ms. Prevett added, “The electronic report cards enable every customer to comment on the performance of the organization. Because COCC’s customers represent a broad range of asset sizes in many different locations, we feel confident that all points of view are represented, including our own!”

Mr. Noce and Ms. Prevett remarked on COCC’s cooperative structure that ensures that customer service is the bottom line. “We were impressed by everything we saw during our visit to COCC’s facilities,” said Mr. Noce. “The operations center was top quality, and we really felt like COCC wanted us. We were already beginning to build the trust and relationships for a long term partnership.”

COCC representatives observed the same synergy. “Our 40 years experience in financial data processing has shown that long term relationships generate the greatest success for everyone involved – client, COCC and most importantly, the credit union member,” said Marco Bernasconi, Vice President – Customer Service at COCC. “We are eager to deliver the many capabilities of our next generation technology to Energy Credit Union.”
 
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