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Mutual
Ownership Delivers Client Focus
FIRST NATIONAL BANK OF LITCHFIELD CONVERTS TO COCC
AVON,
Conn., February 28, 2007 – COCC, the region’s leading
provider of next generation technology services for
financial institutions, today announced that First National
Bank of Litchfield has converted to the company’s advanced
technology platform. The $500M bank headquartered in
Litchfield, Conn. is taking full advantage its technology
partnership with COCC to meet its strategic growth goals.
“We have
strong expectations after growing the bank’s assets by 46%
over the past three years,” said Joseph Greco, President and
CEO, First National Bank of Litchfield. “Only days after our
conversion, COCC’s next generation technology has increased
our efficiency, improved our ability to understand our
customers, and given us greater flexibility to meet our
customers’ needs. At the same time, COCC’s mutual ownership
structure ensures that the company will maintain its sharp
focus on supporting the bank’s growth strategies going
forward.”
The
conversion to COCC’s open technology has reduced the number
of computer systems used by the bank from three to one,
simplifying staff training and delivering a more uniform and
comprehensive customer experience. The new system also
includes prompts to bank employees to offer the “next best
product” tailored to that customer’s specific needs.
Employee sales and referrals are reported automatically for
incentive compensation.
“This
type of intelligence and automation will definitely help us
reach our strategic growth goals,” said Mr. Greco. “COCC’s
Marketing and CRM technology is miles ahead of the legacy
systems. We now have a better understanding of who is using
our products and how they are being used. This will help us
promote our products and serve our customers more
effectively.”
The bank
has gained similar advantages from COCC’s imaging
technologies. Electronic forms have enabled First National
Bank of Litchfield to eliminate paper and keep current with
the latest regulatory requirements. Check imaging exchange
technology has virtually eliminated courier runs between
branches and increased funds availability through faster
collection. Electronic statements are reducing postage costs
while directing customers to the Internet for more
cost-effective and secure services.
“We are
leveraging the latest technologies to give us greater
efficiencies,” said Joelene Smith, Senior Vice President –
Operations, First National Bank of Litchfield. “The old
legacy systems simply can’t keep up with the speed and
flexibility of COCC’s state-of-the-art technology and
innovation.”
Ms.
Smith added that COCC’s approach to regulatory compliance is
particularly refreshing, especially in response to recent
regulatory insistence on automated systems to detect money
laundering activity and prevent identity theft.
“We can
see how COCC’s open technology makes it easy to add
functionality like anti-money laundering,” said Ms. Smith.
“Add to that COCC’s network security specialists and their
Internet security products and we have a real technology
powerhouse behind our compliance activities.”
Ms.
Smith added that COCC’s streamlined platform has also helped
the bank leverage its processes and better utilize its human
resources. “Because we use the same account platform
throughout the bank, our staff can carry their knowledge
from one area to another,” said Smith. “That’s part of the
reason why we expect to save at least 20% in information
technology related expenses as a result of our conversion to
COCC.”
The
conversion process itself was highly organized and on
target. “Meetings, training sessions, and immediate
follow-up gave us a high degree of confidence with the
process,” said Mr. Greco. “Our staff reports that COCC’s
specialists are great to work with, easy to approach, and
deliver complete and prompt answers to questions.”
“It’s
clear that COCC’s primary motive is service, and profits are
invested in service enhancements so that clients can reap
the benefits,” said Greco. “During the system search
process, we could see that COCC would deliver the benefits
of system integration plus the partner relationship we
wanted. The conversion process proved it.”
COCC’s
President and CEO, Richard A Leone, added, “COCC is
committed to supporting First National Bank of Litchfield’s
growth and efficiency strategies with superior products and
top quality service. We have the technology, the staff, the
structure, and the spirit to exceed the bank’s expectations
for years to come.”
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