COCC Wins 12
New Core Processing Clients
Outstanding Service Ratings Push Record Revenue at COCC
AVON, Conn.,
January 28, 2008 – COCC, the region’s leading provider of next
generation technology services for financial institutions, today
announced that 12 community banks and credit unions selected the
company for technology partnerships in 2007. These include
COCC’s first core processing clients in New Jersey and
Tennessee, and its 10th client in Ohio. The company
also experienced a dramatic increase in sales of its image
exchange products plus strong activity in risk management,
putting COCC on track for its third consecutive year of double
digit revenue growth.
“We are
absolutely thrilled with these results,” said Richard A. Leone,
COCC’s President and CEO. “Over the last five years, we have
increased our total client roster by more than 60% and our
earnings by 89%. Also during that period, COCC’s clients have
consistently rated the company’s services well into the
excellent range. While earnings and growth are important for any
business, service quality is the first priority at COCC. Our
sales success shows the importance of client satisfaction in our
marketplace.”
Since 2003,
COCC has increased its total number of clients from 97
institutions to 157 today, earning a place in the Connecticut
Technology Fast 50 for revenue growth for the past two years. At
year end 2007, additional market success was propelling COCC to
its third consecutive record pace for revenue. The company now
projects a 13% gain above last year when the fiscal year
concludes in June.
COCC’s
record revenues are the result of increased core processing
sales and a corresponding increase in the company’s strategic
product business. COCC’s strategic products consist of business
intelligence, communications, financial management, payments,
and risk management services. Increased check processing volume
plus sales of risk management solutions contributed to revenue
growth, particularly in anti-money laundering, OFAC/FinCEN
monitoring, and Internet security products. Productivity
solutions such as Oracle Financials and CRM also saw strong
interest.
New
automation features in COCC’s image inclearing product had the
additional effect of shifting the company’s paper check to image
ratio from 92% paper/8% image in September, 2007 to 78%
paper/22% image in December, 2007. Further gains are anticipated
as the year progresses.
“Our next
generation technology helped us implement the most feature-rich
solutions faster than our competition,” said Steve Kayser,
COCC’s Senior Vice President and Chief Marketing Officer.
“Community banks and credit unions saw the difference in COCC’s
Oracle-based technology and knew that we had the platform and
the service commitment to keep pace with the rapid and in-depth
changes required by the regulators and the financial services
industry as a whole.”
The company
received several awards for its innovations during the past two
years, including prizes in 2007 for its use of “virtual”
computing technology to reduce energy consumption by 80% and for
reconfiguring its Oracle Financials applications to save more
than 40% of operating cost.
While
accumulating awards and sales, COCC has also earned a strong
record of client satisfaction. The company surveys its clients
on a quarterly basis, asking about overall responsiveness,
product relevance, staff attitude, and more. Since 2003, COCC
has earned an average score of 4.22 on a scale of 1 to 5 from
all clients. The most recent rating in November, 2007 was 4.32.
“Our client
ratings demonstrate that we are exceeding our clients’
expectations during this highly demanding period in banking,”
said Kayser. “I am extremely proud of our talented staff and of
the cooperative ownership structure that ensures COCC’s service
remains the best in the industry.”
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