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SAVINGS INSTITUTE GOES LIVE WITH COCC'S IMAGE EXCHANGE
SOLUTION TO THE FEDERAL RESERVE
AVON, CONNECTICUT
– APRIL 28, 2005 — COCC, a leading provider of next
generation technology services for financial institutions, began exchanging
check images with the Federal Reserve Banks on behalf of $603M Savings Institute
Bank and Trust of Willimantic, CT on April 26. Savings Institute is taking full
advantage of the Reserve Banks’ FedForwardSM Image Cash Letter
Deposit service by depositing all eligible items as images with the Fed.
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“Today’s announcement is the culmination of many months of planning, testing and
consultation with Savings Institute, AFSImage, and the Federal Reserve,” said
Betsy Didan, COCC’s Document Processing Manager. “We are pleased to deliver on
the promise of state of the-art check imaging technology to our financial
institution clients.”
Beginning with the work of April 26, the Savings Institute’s
main branch scans all checks collected at its main office and simultaneously
transmits the images to COCC where they are encoded electronically and assembled
into an outgoing image cash letter. When the bank’s main office closes and the
images are balanced, they are transmitted to the Federal Reserve Bank for
deposit. The Reserve Bank typically receives the file within 10 minutes. |
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Savings Institute's Vice President
– Operations, Donna Irish, and COCC’s Item Processing Project
Manager, Karen Dumond, capture check images behind the teller
line. The images are automatically transmitted to COCC where
they are balanced and transmitted to the Federal Reserve. |
“This is a huge win for our customers and for our bank,” said
Savings Institute’s Donna Irish, Savings Institute’s Vice President –
Operations. “COCC has moved us to the forefront of customer service with proven
technology and rock solid savings. They thought through the process and
presented a winning solution.”
Ms. Irish explained that the new image exchange process
provides a number of benefits day one and further benefits as the image exchange
volume ramps up later this year. “Day one, we eliminate all holdover, increase
next day availability to virtually 100%, and meet the Fed’s earliest cutoff - 8
p.m., regardless of weather or traffic,” said Irish. “In the near future, we
will reduce our per item costs as electronic receivers of images come on-line.”
At this early stage in image exchange implementation, the
Federal Reserve Banks are presenting all of Savings Institute’s outgoing items
as substitute checks. As financial institutions sign up for image receipt, the
substitute check volume will decrease, reducing costs for early adopters such as
Savings Institute. The bank will continue to consider additional image exchange
vendors, particularly Endpoint Exchange, as image volume increases.
In the meantime, Ms. Irish said that Savings Institute is
deploying image capture devices in all 15 of its branches with the goal of being
all image by May month-end. “We will dramatically reduce our courier runs and
our balancing tasks by making this change,” said Irish.
COCC developed a detailed analysis of Savings Institute’s
item processing operation to show the bank what changes needed to be made and
where the operational savings would be found. In preparing the analysis, COCC
reviewed all intelligent clearing options with the bank to ensure best clearing,
availability and pricing options. With that information, COCC compared current and
image check processing costs so that the bank could calculate the economic
advantages of image exchange. Installation, licensing and per item operating
expenses are included in this robust analysis.
“The COCC team has done a phenomenal job of identifying
procedures, listening to our ideas, and implementing a cost effective plan,”
said Irish. “We both learned a great deal, and as a result, COCC has a strong
product to offer the image processing marketplace.”
Betsy Didan added, “We have
gone far beyond branch image capture to processes such as image reject repair,
adjustments, image quality assurance, reconciliation and settlement. Many
more components are required for true end-to-end image processing than most
vendors or financial institutions realize. Our clients need to understand
exactly how this process affects their workflow and how it will impact their
bottom line.”
The Federal
Reserve Banks’ implementation team was also pleased with the quality of COCC’s
detailed preparations for image exchange. James McNealy, Account Executive at
the Federal Reserve Bank of Boston, said, “We are very happy to add COCC to our
family of third-party processors using the FedForward service. We look forward
to implementing additional COCC customers throughout New England and the rest of
the country.” |