Revenue and
Client Ratings Rise
Cocc TOPS RECORD 2008 WITH technology
ADVANCES
AVON, Conn.,
February 4, 2009 — COCC, the region’s leading provider of
next generation technology services for financial institutions,
today announced record revenue and client satisfaction for 2008
with further success already unfolding in early 2009. Overall
revenue increased by 9% to a record $59.5 million while average
client ratings were firmly in the excellent range for the 23rd
consecutive quarter. Late last year, COCC successfully upgraded
its largest client to its new .Net account processing platform,
extending the company’s lead in technology achievement.
“By any measure,
2008 was an exceptional year,” said Richard A. Leone, President
and CEO. “We increased market share, raised our already strong
client ratings, and capitalized on our open architecture to
deliver the most advanced .Net account processing solution in
the business. I am very proud of the excitement and energy at
our company which continues to raise the bar on client support.
This commitment to service is making COCC the premier provider
of technology services in the Northeastern U.S.”
Since Mr. Leone
became COCC’s President and CEO in 2002, the company has nearly
doubled its revenue and client base while consistently earning
excellent client satisfaction ratings. The company has tripled
the number of products offered to financial institutions,
expanded its service footprint to Illinois, New Jersey, Ohio,
Pennsylvania and Tennessee, and become the largest independent
check image processor in New England. COCC also won its first
award from the Connecticut Quality Council, appeared on the Inc.
5000 list, and was named to the American Banker’s FinTech 100
for the fourth consecutive year.
“COCC has really
come into its own,” said Mr. Leone. “We have always had a great
franchise based on client ownership and continuous investment in
technology improvements. Many companies celebrate their earnings
increases, but COCC is unique in celebrating excellent client
ratings as well, for they truly measure our success. With our
open platform and strategic products, we have extended the reach
of our service model, enabling us to truly realize our
potential.”
In 2008, COCC
increased its account processing clients by 12, ending the year
with a 170 financial institution clients. The company also sold
274 strategic products in 2008, which included business
intelligence, communications, electronic banking, financial
management, payments and risk management solutions.
Mr. Leone drew
attention to the successful upgrade of COCC’s largest client,
HarborOne Credit Union, to the .Net version of COCC’s core
account processing system. Leone characterized the upgrade as
the crowning achievement in the company’s three year development
effort to rewrite the core account processing system that has
set the standard for open core architecture in the financial
industry.
“Here we are,
co-developing the rewrite of a system that is only 15 years old
when much larger vendors have yet to rewrite their 35 year old
systems,” said Mr. Leone. “Which company is going to have the
most advanced features? Obviously, it’s COCC.”
Clients also
responded to COCC’s call for 100% check image processing by year
end 2008. “We took an early lead in the financial industry’s
conversion from paper to image exchange, and we never let up,”
said Joseph D. Lockwood, COCC’s Senior Vice President and Chief
Technology Officer.
COCC finished the
year with all checks – outgoing, inclearing, returns and
adjustments – processed as images. The company is continuing its
check processing innovations with new automation features that
save an hour or more for each client every day. For her work
implementing these check image solutions, Betsy Didan, Assistant
Vice President – Document Processing, was named a finalist in
the Connecticut Technology Council’s Women of Innovation
competition.
The company also
increased its sales of risk management, business intelligence,
and secure connectivity solutions. Steve Kayser, Senior Vice
President and Chief Marketing Officer, said that efficiency has
become more important than ever in the current economy, “where
technology delivers a financial institution’s greatest gains in
productivity. COCC’s best-of-the-best technology solutions
simplified the decision-making process for our clients and gave
us an excellent year.”
Mr. Leone concurred. “Client after client is doing great things
with COCC technology solutions and service,” he said. “We are
especially pleased to see our clients’ books reflect the many
benefits of our information technology services. Their success
truly is our business.”
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