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America’s first community credit union selects COCC for a comprehensive technology partnership.
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Industrial Credit Union to expand its delivery of efficient,
relevant services tailored to member needs.
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Key factors in Industrial Credit Union’s decision were
COCC’s integrated solutions built from the client’s
perspective and fully supported by this client-owned
company.
Industrial Credit Union of Boston, Mass. has selected COCC for a comprehensive technology partnership to support its complete line of financial services with the
INSIGHT core processing system and integrated strategic solutions. The credit
union cited COCC’s mutual ownership structure, intuitive technology, and unparalleled reputation for service quality and efficiency as key reasons for its
decision.
“COCC’s flexible technology and depth of information will enable to us to deliver the services our members want, while our credit union will gain the automation and intuitive workflows to serve our members efficiently,” said Roy Campana, Industrial Credit Union’s president. “Because clients own COCC and drive their service strategies, we know we will receive the attention and support we need to expand our services and continue to grow. It is very clear that COCC’s technology is designed from the users’ perspective. During the search process, we put the system through its paces and saw how it anticipated our actions and used workflow management to enforce procedures. You can’t do that without listening carefully to clients, which is something COCC has done better than anyone else in this business.”
Industrial Credit Union holds the first community credit union charter in the United States, and recently celebrated its 100 year anniversary with a promotion that helped increase assets by 10.22 percent. Known for efficient operations, Industrial Credit Union has held operating expenses to 53 percent of its peer group average and has an exceptionally strong 10.73 percent capital ratio.
COCC’s INSIGHT core processing platform offers next generation integration with leading solutions, such as fraud detection and document management, to help clients serve their members more quickly while collecting and managing higher quality information about their members. A comprehensive lineup of product choices will enable Industrial Credit Union to continue its record of fiscal prudence by selecting product options that make sense. COCC’s in depth support that deliver best practices to front line staff will keep Industrial Credit Union on the leading edge of efficiency and member service.
“Our partnership with this very well-run credit union shows the importance of integrated technology and next generation service delivery in their continued success,” said Richard A. Leone, COCC’s President and CEO. “Industrial Credit Union’s focus on member needs and efficiency matches our own philosophy and ownership structure which places the client above all else. We look forward to serving Industrial Credit Union’s technology needs for many years to come.”
About Industrial Credit Union
Complete focus on members’ best interests has enabled Industrial Credit Union to succeed for 100 years, making it the oldest community credit union in the United States. Chartered in 1910, the sole purpose of the Industrial Credit Union is to promote thrift and to loan money at fair and reasonable rates of interest. For more information please visit
www.icu.org or call Roy Campana at 617.742.1616.
About COCC
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker’s FinTech 100, this client-owned technology company has a history of implementing leading edge technologies. COCC has been recognized for advanced work in virtualization, storage technology, and SaaS implementations, as well as superior client service. Client ownership gives COCC the focus and financial strength to make it the better data processor.
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Boston’s Industrial Credit Union Selects