Innovative core processing service now helping Dexter Credit Union modernize every part of its enterprise
COCC technology helps Dexter Credit Union serve its current members more completely and efficiently, and to reach the younger generation
COCC service and support help meet Dexter Credit Union’s aggressive conversion schedule successfully
AVON, Conn., May 7, 2012 — COCC, a leading provider of next generation technology services for financial institutions, is pleased to announce that Dexter Credit Union of Central Falls, Rhode Island, has converted to COCC’s core processing platform. The credit union is using COCC’s innovative core processing services and support to modernize every part of its enterprise to better serve its members and to reach younger generations.
“Our partnership with COCC is a cornerstone of our modernization plans for Dexter Credit Union,” said Stephen J. Angell, Esq., President and CEO of Dexter Credit Union. “Our future lies in building a solid physical footprint and a much larger virtual presence. We are using COCC’s technology to serve our current members more completely and efficiently, and also to reach the younger generation who prefer to experience the technology evolution through new service channels. We are very excited about the changes we are making with COCC.”
Dexter Credit Union has maintained a steady course through the past several years of economic turmoil, increasing its assets and generating respectable profits each year. Mr. Angell’s team is investing its capital strength in facilities renovations, new equipment, new lending products, better communications capabilities, and greater flexibility to accommodate future service demands.
“Meeting the needs of today’s consumers and businesses absolutely required us to expand our services,” said Angell. “We needed to broaden our traditional focus on real estate lending to encompass consumer and commercial lending, and to expand our service channels to attract a younger demographic. We also realized that all of these improvements are predicated on the right technology partner – COCC.”
Dexter Credit Union completed the technology conversion in just six months – “an enormous undertaking,” according to Mr. Angell. His team installed new hardware and software, reworked basic processes with an eye toward efficiency and flexibility, then trained on the new systems ahead of the conversion.
“COCC did a great job of keeping us on track,” said Mr. Angell. “We worked together to identify our needs and make sure that the technology satisfied them. While it was an exhaustive process, it is also quite rewarding.”
“We deeply appreciate the opportunity to assist Dexter Credit Union in expanding its capabilities and market presence,” said Richard A. Leone, President and CEO at COCC. “Having the industry’s leading technology solutions is only one part of COCC’s benefit to each client. Our support for these technologies and the sharing of best practices make all the difference in helping our clients gain the greatest benefit from each one of our solutions. We are extremely pleased that our innovative technology and unique partnership are already helping Dexter Credit Union succeed.”
Stephen J. Angell, Esq.,
President and CEO of Dexter Credit Union