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Decision based on overall value –
technology, costs, and customer service –
available from COCC
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Innovative core technology services to help
Milford Federal increase efficiency while
meeting market demands
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Choice of integrated, best-of-breed
solutions enables the bank to innovate on
its own terms
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Best practices and hands-on support to
accelerate bank workflows and information
access for efficient growth and quality
customer service
AVON, Conn.,
July 20, 2012 — COCC, the leading provider
of next generation technology services for
financial institutions, is pleased to announce
that Milford Federal Savings and Loan
Association of Milford, Massachusetts has
selected COCC for a long term technology
partnership. The $349 million bank based its
decision on overall value – technology, costs
and customer service – available from COCC.
“Our partnership
with COCC gives us a broad range of integrated,
best-of-breed solutions to increase efficiency
and to support our future needs,” said Cynthia
A. Casey, President and CEO of Milford Federal
Savings and Loan Association. “We especially
appreciate the depth of COCC’s support which
gives us the technology we need to quickly
respond to market changes with quality,
innovative solutions. Wherever we want to take
the bank, COCC is there to support us.”
Milford Federal is celebrating
125 years as a Family Financial Center for
residents in the tri-state area of
Massachusetts, Rhode Island, and Northern
Connecticut. The bank specializes in
owner-occupied home mortgages and is committed
to providing the full spectrum of sound
financial products. Exceptional service
continues to make Milford Federal one of the
area’s most popular banks.
“We are especially
pleased with the efficiencies available to us as
a result of our conversion to COCC,” said Joseph
Fournier, Senior Vice President and CFO at
Milford Federal. “We now have access to the
functionality and support we need to make us
more productive – an important requirement in
today’s business environment. COCC’s next
generation technology structure also makes it
easy to add new functionality, which they’re
doing all the time with core processing apps.”
The bank’s recent
conversion to COCC included an integrated
document management system which has reduced
paper and increased access to information
bank-wide. New fraud defense systems in the
electronic banking area are also helping Milford
Federal reduce cost while increasing
functionality. Core processing ‘apps’ now help
staff respond to customer questions about
overdrafts in record time.
“Beyond the
technology, COCC is the partner where everybody
knows your name,” Mr. Fournier added. “We can
talk to anyone in the organization and know that
our comments and suggestions get attention at
the highest level. Our bank needs that support
quality to succeed in this time of great change
in the financial services industry.”
Richard A. Leone,
COCC’s President and CEO, added, “COCC’s
greatest advantage is its unique combination of
innovative technology and support. This
combination is the power behind our client
partnerships. We listen and encourage our
clients to guide us in developing our technology
services, a practice that continues to drive our
ongoing success. We are extremely pleased that
Milford Federal will use our unique combination
of innovative technology and partnership as a
driver for their own efficient growth.”
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