2022 | Annual Report

Refreshed. Renewed. Reconnected.

Lisa Jacobi

SVP & Chief Human Resources Officer
Approximately 40% of our summer interns are hired into full time roles each year. With a laser focus on promoting career pathing, close to 40% of our open positions were filled internally and 22% of our employees moved into a new role, helping to ensure career growth and retention.

Our people, our workplace, and our culture are exceptional assets that have been absolute drivers of COCC’s success. We tend to think that we’ve empowered our team’s excellence by providing them with an amazing environment; but in truth, it is our people who have nurtured and developed that culture to make COCC such a great place to work. Undoubtedly, it was a strong sense of community that allowed us to remain true to our core values during the pandemic and emerge in 2022 to reconnect and grow together in new and impactful ways.

As our workforce began returning to offices this year, I was so pleased to observe a refreshed appreciation for the in-person dynamics that had been missing for nearly two years. We experienced a renewed energy as collaboration and community became more directly accessible. We also saw our teammates empowered by their ability to resolve challenges in person, while also being afforded the flexibility to contribute remotely. This redefinition of the workplace has effectively added a new dimension to our culture and revealed new pathways to successful engagements with our clients and each other.

As we’ve grown to a team of more than 700, we have also reaffirmed our commitment to develop a workplace culture that demonstrates loyalty and commitment, as well as an environment that’s centered on equity and inclusivity. We owe it to our entire workforce to consider all needs and aspirations. In 2019, we launched a diversity, equity, and inclusion task force, and it is having a profound impact. While we will always have opportunities to do more from a DEI standpoint, COCC is so proud of the progress we’ve made, and we are truly excited to see how we continue to transform in this area.

In my 18 years with COCC, I’ve never witnessed our company more ready and engaged to achieve our client needs. I credit this success to our investment in training and new approaches to onboarding our growing community. In 2022, we achieved our 12th year as a recipient of a top workplace honor from the Hartford Courant, and for the past three years we have received national recognition as a certified Great Place to Work. In addition to these employer of choice distinctions, we also have been recognized by Cigna with a wellbeing award for three consecutive years. These things don’t happen by accident — they are the results of a great deal of work. It starts at the top with our CEO, who is an amazing leader, to highly talented teams focused on developing our future people strategy, building upon our growth to ensure our clients succeed.

Employee Satisfaction