Karen Porter is responsible for leading COCC’s Item Processing Client Services Team. She has been with COCC for over 25 years and has had many leadership and technical roles. Today, Karen focuses on the quality of interactions between COCC’s support staff and clients, on creating a culture of customer advocacy within the department, and on the resolution of complex customer issues. Karen manages customer resolution, system development, product development and enhancement, testing, and client engagements with other areas as appropriate and also manages conversion, upgrade, and project activities by providing assistance through transition, while managing customer interactions and expectations. Karen earned her Bachelor’s degree with Honors from Albertus Magnus College.
