Since joining COCC in 2017, Max Kuska has played a pivotal role in ensuring seamless technical support for clients across a wide range of systems and environments. As Client Tech Support Manager, Max leads a team dedicated to analyzing, troubleshooting, and resolving complex technical issues involving system applications, data communications, firewalls, remote access, and both physical and virtual desktop infrastructures.Max’s expertise as a subject matter authority and escalation point ensures that clients receive timely, high-quality solutions while maintaining strict Service Level Standards. By monitoring team workload, SLAs, and quality metrics, Max drives continuous improvement in processes and service delivery. His commitment to operational excellence and client satisfaction reflects COCC’s mission to provide reliable, innovative technology solutions.
