Michelle Orsini is a seasoned banking executive with over 25 years of experience in community banking, specializing in operations and client experience. As SVP and Chief Service Officer, she leads core conversions, core banking support, client training, and client success initiatives, driving seamless delivery and long-term client value.
Over her 13-year tenure with COCC, Michelle has held key roles in project management and service model design, playing a central role in evolving a collaborative, end-to-end service approach that enhances partnership and elevates service delivery. She is recognized for aligning operational excellence with client-centric strategies to deliver scalable, high-impact results.
Michelle is a graduate of the New England School of Business and the Connecticut School of Finance and Management.