iBanking Call Center

COCC’s online banking product has various options for customer service support.

• COCC has an available online banking call center for end user support. Those options include:
  • 24×7 support
  • Three month post conversion support (and the option to move to remote care afterwards)
• The Remote Care option allows the financial institution to provide their own call center to end users. COCC and Fiserv are available for Tier 2 coverage as needed.

A combination of the Remote Care and COCC options allow the financial institution to provide their own call center during the day and switch to COCC coverage for after-hours support (customizable by the financial institution).