COCC’s Customer Metrix Index redefines contact center performance by uniting efficiency, effectiveness, and experience into one powerful score—helping financial institutions drive real business value.
Insights Exchanged
Empowering Financial Wellness
Unlocking the Impact of a Robust Credit Score Tool on Consumer Confidence – With financial stress reaching record levels, consumers are struggling more than ever to feel in control of their money.
Closing the Connectivity Gap
A Need for Consumer Education and Engagement – The average consumer has 5+ financial accounts spread across a variety of banks, credit unions, loan providers, credit cards, etc. As a result, they may struggle to effectively track and manage their finances. Consumers are looking for a way to bring all of this messy money management together.
Banking & Credit Union Contact Center Leaders: Are You Measuring the Right Things?
COCC’s Customer Metrix Index redefines contact center performance by uniting efficiency, effectiveness, and experience into one powerful score—helping financial institutions drive real business value.
Empowering Financial Wellness
Unlocking the Impact of a Robust Credit Score Tool on Consumer Confidence - With financial stress reaching record levels, consumers are struggling more than ever to feel in control of their money.
Closing the Connectivity Gap
A Need for Consumer Education and Engagement - The average consumer has 5+ financial accounts spread across a variety of banks, credit unions, loan providers, credit cards, etc. As a result, they may struggle to effectively track and manage their finances. Consumers are looking for a way to bring all of this messy money management together.
