Industry Insight

This generation’s unique engagement with finances and digital banking is reshaping the financial landscape, setting a new bar for experience, personalization, and standard expectations.

Just as third wave coffee emphasizes quality, craftsmanship, and sustainability in its approach to coffee production, community banking is undergoing a parallel evolution, focusing on personalized services, ethical practices, and technology integration.

By leveraging AI, banks and credit unions can provide more personalized, efficient, and insightful services that resonate deeply with their customers.

A rapidly changing business landscape meant that COCC had to find qualified staff to fill open positions while equipping managers with the skills and tools necessary to manage a hybrid workforce. We reacted quickly by adopting a variety of online tools, creating connection opportunities, and fostering an environment of belonging.

As the news coverage continues to surround possible attacks, C-suite Executives and Boards are now finding themselves actively engaged in asking the question, “What should we do to prepare?”

Working with your existing partners, particularly your core provider and a marketing specialist, can help your bank formulate its plan. Such consultation can provide insight on how your bank can achieve its goals strategically using available technology.

A company looking to gain from having highly engaged employees can adopt some of the above suggestions or adapt their current offerings to craft a meaningful and impactful total rewards program.

While financial institutions are looking for the best way to serve their customers during the coronavirus pandemic, many attackers are using the current environment for their benefit.

The novel coronavirus has made a sudden and immediate impact on branch banking throughout the country, shining a spotlight on the digital banking options presented by financial institutions. While a trend towards an expanded digital offering that can serve consumers and their banking needs is not necessarily new, it has never been more integral to the business models of financial institutions that have depended on their branch network.

Understanding the Need For a community financial institution, the benefits of working with business customers can extend beyond banking. Not only do these relationships grow the business, they can also solidify the institution’s ties to the community it serves. However, in order to begin exploring a deeper relationship with local businesses, an institution must be able to properly address and serve the unique banking needs of the business. For a small business, these needs often concern cash flow. According to the Federal Reserve’s 2019 Small Business Credit Survey Report on Employer Firms, 64% of the small businesses surveyed had faced financial challenges in the previous 12 months. These challenges included paying for operational expenses, repaying debt, accessing credits, purchasing inventory and supplies, and more. Meeting these challenges has a direct impact on the viability of a small business. By helping those businesses meet their needs to pay bills, easily collect…

Large core technology providers have been in the spotlight recently, often for the wrong reasons. Many community financial institutions find themselves frustrated with their core providers and their inability to keep up with the needs of a community financial institution. Legacy technology, lack of options, tedious integrations and inflexible service plague these large core providers and community institutions often feel left behind. This situation is all too common.

While operating your core, security, infrastructure and other solutions in-house may give a sense of control over your process, forming a technology partnership with a trusted company has many benefits.

With robust functionality for all commercial loan business units, LoanVantage automates all critical functions performed by your commercial lending team, from prospecting and pipeline management through ongoing reviews and portfolio management.

Combined with next-generation information technology services, COCC’s open, collaborative, and consultative approach to FinTech integration enables our clients to better adapt to market opportunities while meeting unique needs and differentiating themselves in a highly competitive environment.

The Value Behind a Defensible and Monitored Network - For all financial institutions today, security has become a major component of a strong business strategy.