Insights Ignited

For 802 Credit Union, momentum wasn’t theoretical, it was happening fast. Over four years, a series of mergers expanded membership, increased operational complexity, and put pressure on one critical promise: delivering a seamless, personal experience for every member, even during times of change. From the earliest stages of growth, 802 Credit Union partnered with COCC embracing a clear vision: scale confidently without compromising the member experience. Over that time, 802 Credit Union successfully completed three acquisitions, growing membership by nearly 20% to exceed 40,000 members. Throughout each conversion, COCC’s experienced, tenured conversions team worked side by side with the credit union, providing hands-on support to guide each transition. With each acquisition came an influx of new members navigating the expected: unfamiliar systems, digital solutions, and new processes. Questions increased and call volumes rose as members explored new capabilities and sought to make the most of their digital banking experience. The…

COCC, a leading provider of core banking technology and services for community banks and credit unions, announces an expanded relationship with Visa, a world leader in digital payments, focused on helping financial institutions navigate growing complexity in payments and money movement. The collaboration strengthens COCC’s ability to bring payments insight and perspective into client conversations, reinforcing its role as a trusted partner to community financial institutions. COCC has long helped community banks and credit unions navigate change by balancing innovation with operational discipline. Through its work with Visa, COCC is expanding the depth of payments knowledge it brings to clients, supporting conversations around card programs, payments infrastructure, and money movement strategies that align with each institution’s long-term goals and market realities. “COCC has always taken a thoughtful, leadership-driven approach to innovation,” said Alex Campbell, First Vice President and Chief Payments Officer . “Our work with Visa reflects that mindset. Visa’s…

COCC, a leading provider of core banking and digital solutions for banks and credit unions, today announced a partnership with Digital Onboarding, Inc. designed to help financial institutions turn new accounts into lasting, high-value account relationships. Through this partnership, COCC clients gain access to Digital Onboarding’s turnkey engagement platform. The platform empowers banks and credit unions to guide customers and members through personalized digital journeys that extend well beyond account opening, creating more connected experiences that drive meaningful outcomes for institutions and the people they serve. These journeys are designed to accelerate early activation, increase product adoption, and build loyal, primary account relationships. As financial institutions race to deliver seamless digital experiences, the moment of account opening is no longer the finish line, it’s the starting point. While fast, frictionless onboarding is now table stakes, sustained engagement across the lifecycle is what ultimately fuels retention, strengthens account relationships, and unlocks…