This position is responsible for performing a variety of functions within the Deposit Operations area and reports to the AVP/Compliance and Deposit Operations Manager. The candidate must have excellent customer service skills for both Bank customers and fellow employees.
The primary duties include wire transfer processing, quality control of account transactions, online banking activities including ACH and Remote Deposit activities, oversight of Safe Deposit Box processes and IRA account administration.
The Deposit Operations Clerk will ensure the efficient and accurate processing of duties listed in the “Specific Job Functions.” The position requires cooperation with other bank staff to serve customer needs while achieving strategic initiatives and operating within bank policies and procedures established for the deposit operations function; communicating with appropriate management and staff personnel; providing periodic reports.
Efficiency and accuracy of work is critical, as well as ensuring compliance with operating policies and procedures. Excellent communication skills are required as the position works with personnel throughout the organization.
Hours:
- Part-time estimated at 30 hours/week but must be flexible to the needs of the department during peak times and vacation coverage.
Specific Job Functions:
- Safe Deposit Box Oversight: monitor proper opening/closing processes, delinquencies, coordinate drilling process.
- Daily Report Preparation & Review of identified reports for new accounts, debit card orders and temporary increases, account maintenance on deposit accounts.
- IRA Administration: responsible for oversight of IRA accounts including opening, closing, calculating and processing RMD’s, review daily IRA files and Retirement Transaction Report, provide subject matter expertise to Retail staff.
- Process wire requests ensuring proper authorization, complete and accurate documentation and efficient processing.
- Daily review of Mobile Deposit Capture items and on-us checks.
- Monitor compromised cards, file fraud reports with FiServ, provide provisional credit, customer communication.
- Cross training for backup:
- Daily Returns
- ACH Rejects
- Check run proof
- Remote Deposit Capture Settlement
- Loan and Deposit proof
- Cash box daily balance proof
- Cash buy and sell report
- REG E
- ODP
- Return Deposited Items
- Stale Dated Money Orders and Treasurer’s Checks
- BSA
- Represent the Bank at community events.
Judgment:
- Work is performed under the general supervision of the AVP, requiring appropriate judgment in choice of action within the Bank’s established policies.
Job Requirements:
- High school diploma or equivalent, supplemented by on-the-job training.
- 2-3 years Deposit Operations experience in the banking industry
- Above average computer and keyboard skills, proficient in Microsoft Word and Excel.
- Excellent interpersonal and communication skills.
- Must be organized, detail oriented and be able to work independently.
- Perform daily tasks with strict deadlines.
- Willing to accept new challenges.
- Willing to learn/stay current on banking regulations and compliance policies as they relate to this position.
- Regular attendance and punctuality is essential to this position.
Preferred Skills:
- Experience with COCC core system INSIGHT
- IRA Administration
- Knowledge of Bank Secrecy Act
Other Functions of the Position:
- Performs additional work as requested as time, workload, and staffing warrant.