Newsroom
The Latest from COCC
Crypto’s Next Chapter: Why Community Banks Should Pay Attention (Again)
Regulatory shifts and stablecoin innovation are reshaping digital finance. Community banks should re-engage with crypto as new opportunities emerge in 2025.
Banking & Credit Union Contact Center Leaders: Are You Measuring the Right Things?
COCC’s Customer Metrix Index redefines contact center performance by uniting efficiency, effectiveness, and experience into one powerful score—helping financial institutions drive real business value.
Latest News
2024 CEO & Senior Officer Tech Symposium
This year’s symposium focused on the underlying impacts that community banks and credit unions will face, but more importantly, on how these changes can elevate service standards, enhance customer engagement, and help navigate new regulatory landscapes.
COCC Partners with ZSuite Technologies to Offer Innovative Escrow Solutions to Community Banks and Credit Unions
By leveraging ZSuite’s escrow and subaccountant solution COCC is ensuring that its clients have the tools they need to grow their businesses and provide exceptional service to their customers.
COCC Named #1 Top Workplace in Connecticut for Second Year in a Row
COCC has been named the #1 Top Workplace in Connecticut in the large companies division for the second consecutive year. This marks COCC’s third overall top placement and second year at #1 in the large companies division, which includes businesses with over 500 employees.
COCC and AccuBranch Execute Partnership for Enhanced Branch Network Solutions to Improve Branch Efficiency and Positioning
AccuBranch’s expertise in market analysis and site identification provides banks and credit unions with precise, actionable data to enhance their competitive edge by streamlining branch network strategies.
Reaching New Heights: The Power of Personalized Messaging in Driving Business Banking Success
The success of the Business Banking Expansion campaign, supported by COCC’s technology and expertise, underscores Main Street Bank’s ability to execute strategic marketing initiatives that drive substantial growth and deliver exceptional economic value.
COCC Executes Strategic Partnership to Deliver Clover Technology to Small Business Customers
By partnering with First Data to align with Clover® Merchant Services, COCC is well-positioned to help small businesses thrive and grow their customer base.
The Most Engaged Era Yet: Gen Z and the Future of Engagement
This generation’s unique engagement with finances and digital banking is reshaping the financial landscape, setting a new bar for experience, personalization, and standard expectations.
Branching Out: Launching a Digital Powerhouse
Join COCC’s podcast, Insights Ignited, as Jill Flaherty and Maria Lemmo discuss CNB Bank’s multi-branding strategy and the launch of Impressia Bank.
July 2024 Officer Promotions
The COCC Board of Directors has approved seven new promotions to our Officer Team, effective July 1, 2024. These leaders bring deep expertise in our services, technology vision, and people leadership. As COCC grows and evolves, they will be instrumental in driving our progress and adapting to industry changes and client needs.
Perfect Alignment
As a leader in fintech solutions, COCC excels through a partnership-driven approach that not only meets but exceeds the unique needs of financial institutions, empowering them with expert guidance and technological expertise to ensure transformative outcomes.