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The Latest from COCC
Banking & Credit Union Contact Center Leaders: Are You Measuring the Right Things?
COCC’s Customer Metrix Index redefines contact center performance by uniting efficiency, effectiveness, and experience into one powerful score—helping financial institutions drive real business value.
July 2025 Officer Promotions
COCC proudly announces the promotions of Steve Guglietta and Kristian Vandrilla, recognizing their leadership, innovation, and dedication to advancing our people and technology strategies.
Latest News
Rapid Adaptation with Flexible Infrastructure
Chelsea Groton Bank implemented COCC’s iWorkstation infrastructure, providing the institution with a secure, scalable, private cloud operating through the COCC datacenters.
Tremont Credit Union Signs Partnership with COCC
The credit union chose COCC for its integration and efficiencies as well as to provide its members with a faster, easier and more convenient experience.
Adams Community Bank Uses ProfitMagnifier to Generate New Deposits
Adams Community Bank developed a targeted strategy to generate new deposits. With the help of ProfitMagnifier, the Bank was able to gain a comprehensive understanding of its most profitable customers.
COCC Celebrates 6 Signings in 6 Months
Within the first six months of 2020, COCC has signed six new core clients, each from a different state.
COCC Connects Clients to Innovative Real Time Payments Network
Earlier this month, COCC officially went live on the RTP® network, the real-time payments network from The Clearing House.
Actions to End Racial Injustice
We will continue to stand in solidarity with our communities and to do the work toward ending racial injustice and systemic racism.
Community Support from COCC Partners
To show our appreciation for our clients’ dedication to servicing their customers and communities during these uncertain times, we have provided a rebate check to our core clients.
COCC and CCSU Partner for Leadership Development
The program, known as Corporate Leadership Development (CLD), gives COCC employees the unique opportunity to enroll in CCSU’s Official Certificate Program in Business Leadership.
COCC Employees Make a Donation to Hartford Mutual Aid
A group of COCC employees recently assembled to offer a donation to Hartford Mutual Aid, a local organization which helps those who have been impacted by the COVID-19 pandemic by delivering food and other essential items.
COCC Develops PPP Loan Forgiveness Solution
COCC is launching a specialized module to facilitate Paycheck Protection Program (PPP) loan forgiveness.