Success Stories

For 802 Credit Union, momentum wasn’t theoretical, it was happening fast. Over four years, a series of mergers expanded membership, increased operational complexity, and put pressure on one critical promise: delivering a seamless, personal experience for every member, even during times of change. From the earliest stages of growth, 802 Credit Union partnered with COCC embracing a clear vision: scale confidently without compromising the member experience. Over that time, 802 Credit Union successfully completed three acquisitions, growing membership by nearly 20% to exceed 40,000 members. Throughout each conversion, COCC’s experienced, tenured conversions team worked side by side with the credit union, providing hands-on support to guide each transition. With each acquisition came an influx of new members navigating the expected: unfamiliar systems, digital solutions, and new processes. Questions increased and call volumes rose as members explored new capabilities and sought to make the most of their digital banking experience. The opportunity wasn’t just operational, it was experiential. Even with thorough preparation and communication, maintaining the level of service members expected, while scaling rapidly, became a…

BankNewport, a $3B financial institution headquartered in Middletown, Rhode Island, has steadily elevated its mobile banking experience to meet the expectations of digital-first customers.

DR Bank has achieved triple-digit year over year growth in digital CD deposits through COCC’s account opening platform.

As a cooperative, client-owned organization, COCC is built on a foundation of service, taking the time to understand each institution’s needs, offering strategic guidance, and delivering solutions that empower long-term success.

Since adopting COCC’s suite of treasury solutions, Ion Bank has seen remarkable growth, including a 129% increase in business checking accounts.

The success of the Business Banking Expansion campaign, supported by COCC's technology and expertise, underscores Main Street Bank’s ability to execute strategic marketing initiatives that drive substantial growth and deliver exceptional economic value.

As a leader in fintech solutions, COCC excels through a partnership-driven approach that not only meets but exceeds the unique needs of financial institutions, empowering them with expert guidance and technological expertise to ensure transformative outcomes.

This transformation was accelerated by adopting COCC's latest digital banking platform and solutions, which has significantly enhanced the online and mobile experience for Thomaston Savings clients.

COCC's partnership with Identifi has provided Ledyard National Bank with a cutting-edge document management solution that perfectly aligns the mutual goals of enhancing efficiency, improving customer experience, and maintaining regulatory compliance.

COCC is redefining the essence of service through its innovative multi-branding solution by pioneering this space with a cutting-edge turnkey strategy, sculpted to enhance and maintain the distinct identity of each institution.

COCC’s dedication to continuous improvement is evident in their approach to their annual Disaster Recovery tests, with each year bringing enhancements in methodology.

The Santa Meet & Greet at COCC is not just an event; it’s a reflection of the COCC’s commitment to their people that showcases the dedication to building a strong, inclusive workplace culture.

Through CNB’s continued partnership with COCC, the cooperatively owned fintech provider will continue to help meet the needs of the new Impressia Bank division by leveraging advanced technology solutions, both digital and back-office.

Boston Firefighters Credit Union (BFCU) needed to find a trusted partner who could offer innovative technology and superior service while ensuring a seamless transition. The perfect solution was to further their relationship with COCC and their virtual desktop infrastructure via iWorkstation.

The Village Bank launched COCC’s latest digital banking theme, Maverick, to feature technology that reflects prevailing industry trends and provide an enhanced end user experience.