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The Latest from COCC
Crypto’s Next Chapter: Why Community Banks Should Pay Attention (Again)
Regulatory shifts and stablecoin innovation are reshaping digital finance. Community banks should re-engage with crypto as new opportunities emerge in 2025.
Banking & Credit Union Contact Center Leaders: Are You Measuring the Right Things?
COCC’s Customer Metrix Index redefines contact center performance by uniting efficiency, effectiveness, and experience into one powerful score—helping financial institutions drive real business value.
Latest News
COCC and CCSU Partner for Leadership Development
The program, known as Corporate Leadership Development (CLD), gives COCC employees the unique opportunity to enroll in CCSU’s Official Certificate Program in Business Leadership.
COCC Employees Make a Donation to Hartford Mutual Aid
A group of COCC employees recently assembled to offer a donation to Hartford Mutual Aid, a local organization which helps those who have been impacted by the COVID-19 pandemic by delivering food and other essential items.
COCC Develops PPP Loan Forgiveness Solution
COCC is launching a specialized module to facilitate Paycheck Protection Program (PPP) loan forgiveness.
Galion Building & Loan Bank Selects COCC for Service & Core Technology Partnership
The $62.2 million bank saw an opportunity to support its dedication to service and growth through a partnership with COCC.
COCC Sends Special Rebate to Core Clients
In these extraordinary times, COCC is proud to announce we are sending service fee rebate checks totaling approximately $1.9 million to all of our clients to our show appreciation for their dedication and service to their communities.
Financial Resources Federal Credit Union Selects COCC for Core Technology Partnership
The $487 million credit union has partnered with COCC and will be converting to INSIGHT to support their development through the flexibility and integration COCC offers.
Helping Our Clients – COCC Makes Available a Digital Paycheck Protection Program (PPP) SBA Loan Application
Our Digital PPP SBA Loan App enables Paycheck Protection Program loan applicants to apply through a secure online banking desktop or mobile browser in a quick and easy manner.
Considering a Separate Digital Brand in Times of Crisis
Working with your existing partners, particularly your core provider and a marketing specialist, can help your bank formulate its plan. Such consultation can provide insight on how your bank can achieve its goals strategically using available technology.
The New Model of Recruitment & Retention
A company looking to gain from having highly engaged employees can adopt some of the above suggestions or adapt their current offerings to craft a meaningful and impactful total rewards program.
COVID-19 Brings an Increase in Cyber Attacks
While financial institutions are looking for the best way to serve their customers during the coronavirus pandemic, many attackers are using the current environment for their benefit.