Hartford, CT – COCC’s Chief Executive Officer Richard A. Leone and Chief Financial Officer David Christie shared COCC’s culture and people strategy as panelists for the Human Resource Leadership Forum of Southern New England (HRLF-SNE). The discussion, titled “The CEO Perspective – The Value of People Partnerships,” was designed to give an executive view on the impact of people on a business strategy.
Eric Galvin, CEO at ConnectiCare and Kristie Lombardo, Vice President of Human Resources at ConnectiCare, joined Rich and Dave on the panel. Allison Holzer of InspireCorps served as the moderator for the discussion.
Throughout the evening, Rich and Dave shared COCC’s culture, highlighting key aspects of the company’s people strategy and their links to COCC’s success. Rich pointed to COCC’s focus on leadership development as a catalyst for business success.
“We want to develop our people so that they become leaders who can see the whole playing field,” Rich commented. “We want them to see that the work they and their teams do every day is directly connected to our client experience.”
He also mentioned the link between employee fulfillment and our client experience, noting that as employee engagement scores rose, so too did client report card grades.
For Dave, COCC’s strong culture is built around his “Three Ts”: trust, transparency and teamwork. “When you practice the Three Ts at all levels of your company, you can effectively communicate your core company values and live your culture,” he noted.
The pair stressed the importance of living a company culture that revolves around a set of core values. COCC’s focus on service, both for its clients and its internal teams, has landed COCC among the Hartford Courant’s Top Workplaces for nine consecutive years and has led to the company becoming Great Place to Work Certified.
COCC is an award-winning client-owned financial technology company servicing financial institutions throughout the Northeastern United States. Launched in 1967, COCC was founded by its clients. This unique cooperative structure has set COCC apart from the competition and is one of the driving forces behind their success. COCC is the fastest growing financial data processing company in the United States and recognized as a leader in delivering innovation and the quality service financial institutions demand and deserve. For more information, visit www.cocc.com.
ABOUT HRLF – SNE
The Human Resource Leadership Forum of Southern New England is a membership organization for human resource leaders in Central Connecticut and Massachusetts. They provide an accessible community of peers engaged in delivering and sharing strategic HR content and practices.