By leveraging AI, banks and credit unions can provide more personalized, efficient, and insightful services that resonate deeply with their customers.
Industry Insight
Staying Connected
A rapidly changing business landscape meant that COCC had to find qualified staff to fill open positions while equipping managers with the skills and tools necessary to manage a hybrid workforce. We reacted quickly by adopting a variety of online tools, creating connection opportunities, and fostering an environment of belonging.
Preparing For Increasing Russian Cyber Threats
As the news coverage continues to surround possible attacks, C-suite Executives and Boards are now finding themselves actively engaged in asking the question, “What should we do to prepare?”
Considering a Separate Digital Brand in Times of Crisis
Working with your existing partners, particularly your core provider and a marketing specialist, can help your bank formulate its plan. Such consultation can provide insight on how your bank can achieve its goals strategically using available technology.
The New Model of Recruitment & Retention
A company looking to gain from having highly engaged employees can adopt some of the above suggestions or adapt their current offerings to craft a meaningful and impactful total rewards program.
COVID-19 Brings an Increase in Cyber Attacks
While financial institutions are looking for the best way to serve their customers during the coronavirus pandemic, many attackers are using the current environment for their benefit. Industries across the globe are witnessing an increase in malicious cyber activity...
Digital Banking Through a Pandemic
The novel coronavirus has made a sudden and immediate impact on branch banking throughout the country, shining a spotlight on the digital banking options presented by financial institutions. While a trend towards an expanded digital offering that can serve consumers...
Supporting Businesses Through Commercial Services
Understanding the Need For a community financial institution, the benefits of working with business customers can extend beyond banking. Not only do these relationships grow the business, they can also solidify the institution’s ties to the community it serves....
The COCC Difference
Large core technology providers have been in the spotlight recently, often for the wrong reasons. Many community financial institutions find themselves frustrated with their core providers and their inability to keep up with the needs of a community financial...
The Benefits of Outsourcing
While operating your core, security, infrastructure and other solutions in-house may give a sense of control over your process, forming a technology partnership with a trusted company has many benefits.