June 2016, Southington, Conn. – Holbrook Cooperative Bank, located in Holbrook, MA, has selected COCC as its new provider for core banking services, iBanking, branch capture, financial management, statement rendering and more. The $100 million bank decided to convert to COCC due to COCC’s emphasis on fostering a collaborative customer relationship, developing new products and ensuring a cooperative ownership amongst all of its clients.
“As a small bank, it’s critical that we use our products as efficiently as possible,” said Meg McIsaac, President & Chief Executive Officer of Holbrook Cooperative Bank. “Our core system and customer-facing products must be easy to use and intuitive. Well-designed products help us meet our customers’ needs and provide the best possible customer service. We were impressed with COCC’s ability to understand our institution as well as its product offerings.”
HCB, founded in 1888, offers an array of personal and business banking services, including commercial and SBA loans, remote deposit capture and comprehensive online banking. Converting to COCC’s core system will enable the bank to serve its community more efficiently. “We are a 128 year old community bank that also has substantial commercial lending expertise. We need a powerful system to support our business,” said Ms. McIsaac. “It has been a very easy and pleasant process to work with COCC.”
COCC’s focus has never wavered from serving the customer at all levels. From the customer service representative to the CEO, everyone at COCC understands that all clients—large or small—are what make COCC so successful. “We look forward to our new partnership with HCB, and to providing the top-notch products and services that will help them serve their community,” said Richard A. Leone, President & Chief Executive Officer of COCC.
As a mutual bank, HCB’s mission, vision and values mirror those of COCC. “Overall, COCC is the right size and has the right culture to partner with our institution,” said Ms. McIsaac. “We are very excited to join COCC.”
About Holbrook Cooperative Bank
Since its formation in the spring of 1888, Holbrook Cooperative Bank has continued its pledge to serve the community. Located in Holbrook, Massachusetts, the bank provides personal banking services and business banking solutions. HCB has long been recognized as a complete family financial center for the Holbrook community, and continues to be today.
COCC is an award-winning client-owned financial technology company servicing financial institutions throughout the Northeastern United States. Launched in 1967, COCC was founded by its clients. This unique cooperative structure has set COCC apart from the competition and is one of the driving forces behind their success. COCC is the fastest growing financial data processing company in the United States and recognized as a leader in delivering innovation and the quality service financial institutions demand and deserve.