Throughout the process, COCC worked closely with the bank to understand its unique needs and demonstrate how its solutions could support operational efficiencies, employee empowerment, and an enhanced customer experience.
As a cooperative, client-owned organization, COCC is built on a foundation of service, taking the time to understand each institution’s needs, offering strategic guidance, and delivering solutions that empower long-term success.
This year’s symposium focused on the underlying impacts that community banks and credit unions will face, but more importantly, on how these changes can elevate service standards, enhance customer engagement, and help navigate new regulatory landscapes.
By partnering with First Data to align with Clover® Merchant Services, COCC is well-positioned to help small businesses thrive and grow their customer base.
The novel coronavirus has made a sudden and immediate impact on branch banking throughout the country, shining a spotlight on the digital banking options presented by financial institutions. While a trend towards an expanded digital offering that can serve consumers and their banking needs is not necessarily new, it has never been more integral to the business models of financial institutions that have depended on their branch network.