Village Bank Takes Customer Experience to New Heights with COCC Partnership
September 2017, Southington, Conn. – The Village Bank, serving individuals and businesses in the heart of seven unique villages in Newton and neighboring Wayland, Massachusetts, has selected COCC as its new partner for core processing services.
As industry changes continue to evolve, The Village Bank sought a new core provider that would bring enhanced opportunities to take the customer experience to new heights. In business for over 100 years, The Village Bank maintains a promise to always do business in a way that proves how much they value their customers’ business. With this in mind, the Bank knew they needed a core provider that would help them deliver The Village Bank Experience.
“We look forward to harnessing the potential of this new core processing system and to the benefits it will provide for both our customers and our employees,” said Joseph A. De Vito, President and CEO. “It will allow us to better address customer needs and expectations when it comes to the products and services we provide, whether it is in person, online or mobile.”
COCC’s continued focus and expansion on online and mobile banking is helping banks like The Village Bank to provide these key services to their customers. Online account opening, integration with digital money management providers, and expanded marketing analytics and business intelligence services are just a few recent additions to COCC’s offerings.
“We anticipate that our decision to partner with COCC will provide us with countless opportunities to take the customer experience to new heights,” said Mr. De Vito. “That is our ongoing goal, and we are confident that COCC will help us deliver.”
“Our industry-leading customer experience helps our clients enhance their own customers’ experience,” said Richard A. Leone, CEO of COCC. “We’re proud that our passion to serve our customers and The Village Bank’s focus on customer experience are so well-aligned.”
About Village Bank
The Village Bank is the only remaining mutual community bank headquartered in the City of Newton, MA. With full-service offices located in the heart of seven unique villages in Newton and neighboring Wayland, the Bank provides area residents and businesses with outstanding financial products and services, with the added advantage of local knowledge, local experience, and local decisions.
Our commitment to helping build a better community is legendary. In the past decade alone, The Village Bank has donated more than $2 million in support of initiatives that enhance the quality of life in the neighborhoods we serve. We are pleased to measure our success by the meaningful relationships we have established over the years as a result of our strong commitment to our customers and our community.
COCC is an award-winning client-owned financial technology company servicing financial institutions throughout the Northeastern United States. Launched in 1967, COCC was founded by its clients. This unique cooperative structure has set COCC apart from the competition and is one of the driving forces behind their success. COCC is the fastest growing financial data processing company in the United States and recognized as a leader in delivering innovation and the quality service financial institutions demand and deserve.