First Vice President, Relationship Management
Relationship management at COCC focuses on driving client engagement and satisfaction toward mutual success. With 20 years of community banking experience, Michelle Orsini leads this key component of COCC’s service structure, including relationship managers, client training, and the Rochester branch. Michelle’s ability to handle complex client interactions makes her an indispensable player in COCC’s overall client service strategy. Michelle is highly successful in creating partnerships between relationship managers and COCC clients while building strong connections with internal service teams. Today, COCC’s relationship management and client training teams are comprised of seasoned product, service, and training specialists, and Michelle is a role model for how COCC sees its client service delivery in the future.
Michelle’s previous experience in conversions, project management, and customer service, as well as her presence in community financial institutions, contributes to her deep understanding and importance of nurturing positive relationships, alongside her dedication to exceptional service.
Michelle earned her bachelor’s degree from New England College of Business and is a graduate of the Connecticut School of Finance and Management.